Shipping

Choose the delivery method that best suits your needs:

Express Shipping (ATL)

  • Cost:

    • Non-members: Free for orders over $250, or $25.90 for orders under $250.

    • Kakawa members: Free for orders over $169, or $21.90 for orders under $169.

  • Dispatch Time: 2–3 business days. (Note: This may take longer during peak periods).

  • Delivery Time: 1–3 business days for metro areas, up to 7 business days for Western Australia, Northern Territory, Tasmania, regional, and remote destinations.

Priority Express Shipping (ATL)

  • Cost:

    • Non-members: $31.90

    • Kakawa members: $27.90

  • Dispatch Time: Same-day or next business day (recommended for urgent orders).

  • Delivery Time: 1–3 business days for metro areas, up to 7 business days for Western Australia, Northern Territory, Tasmania, regional, and remote destinations.

Metro Sydney Same-Day or Scheduled Shipping

  • Cost: $35

  • Dispatch & Delivery Time:

    • Orders placed before 9:00 AM (Mon–Fri): Dispatched and delivered the same day by the end of the business day (usually by 6:00 PM).

    • Orders placed after 9:00 AM: Dispatched on the next business day and delivered by the end of that day (usually by 6:00 PM).

  • Please Note: This service is for addresses within 8 km of our shop. Orders for postcodes outside this radius (listed below) will be sent via express courier for the fastest possible delivery.

  • Eligible Postcodes: 2000, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2052, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2088, 2089, 2090.

Free 2-Hour Click & Collect

  • Available for in-stock products for same-day pick-up.

  • You will be notified when your order is ready (usually within 2 hours).

General Shipping Information

  • Physical Address Required: Orders require a physical address; PO boxes and parcel lockers are not accepted.

  • Dispatch Days: Orders are dispatched Monday to Thursday to avoid them sitting in courier warehouses over the weekend. Same-day courier services are exempt from this schedule.

  • Packaging: All chocolates are packed in an insulated cooler bag with ice packs as standard year-round.

  • Temperature Protection (Foam box insulation): While all orders are packed with care, Kakawa Chocolates cannot guarantee product condition during transit, particularly in warmer weather or for deliveries to WA, SA, NT, Tasmania, and regional or remote areas. Temperature Protection(foam box insulation) is strongly recommended under these conditions. Kakawa Chocolates accepts no responsibility for any heat-related damage where this option has not been selected.

  • Tracking: Once your order is dispatched, you'll receive an email with a tracking number, allowing you to follow its journey to your door.

  • Address Accuracy: Customers must provide accurate delivery details. We do not verify addresses post-dispatch and cannot be held responsible for failed deliveries due to incorrect information.

  • Delivery Responsibility: Ensure someone is available to receive your parcel. If no one is present, goods may be left in a safe area or returned to the courier depot. Re-delivery is the customer’s responsibility.

  • Delivery Partners: We partner with Go People, FedEx, and StarTrack.

Important Notes

  • Delivery timeframes are estimates only and exclude order processing times.

  • While we work closely with our delivery partners, delays may occur due to adverse weather, peak trade, or other factors outside of our reasonable control.