Returns & Refunds

KAKAWA cannot exchange or refund goods due to the perishable nature of chocolate, so please order carefully.

We guarantee the quality of our products. Please check the product once you receive the chocolates and if you have any issue with product, please email us on the day of delivery. We will promptly and fully refund the cost of any products if one of the criteria set out below applies to the product/s delivered to you:

1. The products are not what you ordered;
2. The delivery is of an incorrect quantity; or
3. If you do not receive the products ordered (other than as a result of you providing incorrect delivery address details as stated on the shipping page).

We will arrange with you for the products to be returned to us. We reserve the right to make any refund due to you in whatever way we choose.  However, we are not responsible for faults resulting from environmental factors outside of our control.

Please see our Terms and Conditions for further information.

Please read this carefully. By submitting an order on this website you are agreeing to the terms that appear below which will apply to any purchase made on this website.

To register with and shop with www.kakawachocolates.com.au you must be eighteen years of age or over.