Rewards Terms & Conditions

Kakawa Chocolates Loyalty & Rewards Program – Terms & Conditions

Last updated: [1/Aug/2025]

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These Terms & Conditions govern the Kakawa Chocolates Loyalty & Rewards Program (“Program”). By joining or using the Program, you agree to these Terms & Conditions.

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1. Definitions

Kakawa means Kakawa Chocolates Pty Ltd (ABN [32 638 951 443]) and its authorised representatives.
Member means an individual who has signed up for the Program with a valid email address.
Join Date means the date a Member first registers for the Program.
Spend Balance means the cumulative spend on valid purchases in the past 12 months (excluding discounts, refunds, gift cards, delivery fees).
Tier means the membership level assigned based on your Spend Balance (Member, Bronze, Silver, Gold).
Points means loyalty credits earned through the Program.
Rewards means discounts, shipping benefits, bonus points, or other offers made available to Members.

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2. Membership Eligibility

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2.1 Open to individuals aged 18 years or older.
2.2 One membership per person. Duplicate accounts may be merged or cancelled.
2.3 Kakawa may request proof of identity to verify eligibility.
2.4 Members must maintain accurate contact details in their account.
2.5 Kakawa reserves the right to modify, refuse, or terminate membership without notice.

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3. Membership Tiers

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Tier	Spend Requirement (12 months)	Points Earned Per $1
Member	$0 – $149.99	1 point
Bronze	$150 – $399.99	3 points
Silver	$400 – $749.99	5points
Gold	$750+	7 points

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3.1 Tier upgrades occur immediately when you meet the spend threshold.
3.2 On your Anniversary Date (12 months from your Join Date or last tier change), your tier will be reviewed and adjusted based on your Spend Balance in the past 12 months.

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4. Earning Points

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4.1 Points are earned on the net purchase price after all discounts and excluding shipping, gift cards, and excluded items.

4.2 Points are awarded upon order completion and dispatch.
4.3 Bonus points are available for:

- Birthday (500 points) – once per year with a valid date of birth on file.
- Sharing on Facebook or LinkedIn (500 points per platform, limit 1/year each).

4.4 Kakawa may change earning rates or bonus activities without notice.

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5. Redeeming Points & Rewards

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5.1 Points can be redeemed for discounts on Kakawa purchases as shown on our website at the time of redemption.
5.2 Points cannot be transferred, sold, or exchanged for cash.
5.3 Redemption is only available for purchases made directly via online only:

- kakawachocolates.com.au (logged-in members)

5.4 Rewards are applied proportionally across items in a transaction. In the event of a cancellation, only the discounted purchase amount will be refunded, not the original ticket price.

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6. Shipping Benefits

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Service	Non-Member	Member Price
Express Shipping	$25.00	$18.90
Priority Express	$29.50	$25.00
Free Express	Orders $250+	Orders $159+
Same Day Delivery*	$25.00	$25.00

*Same day delivery available only to selected Sydney CBD postcodes for orders placed before 9am.