Kakawa chocolates are shipped by sendle couriers in a cooler box/ cooler bag with ice packs throughout the year to ensure that it arrives in optimal condition but we take no responsibility for melted products in remote destinations.
We will deliver the products ordered by you to the address given by you at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We can email a tracking number once items shipped but we will not check or verify addresses and messages supplied by you once package has left Kakawa. We shall have no liability to you whatsoever, financial, administrative or otherwise, if you do not receive your order as a result of you providing incorrect delivery details.
It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot and tracking details will be emailed
An appropriate person must sign for all goods on delivery. If no-one is at the address when the delivery is attempted, goods will be left with a neighbour, wherever possible, or items will be retained by the delivery company. In all cases, notification of delivery will be given. It is your responsibility to re-arrange delivery, where appropriate.
****Shipping cost and estimate***
Sydney CBD- $15 ** delivery by 6pm for orders before 10am.
Newcastle, Wollongong, Central Coast, Camden, Narellan, Mulgoa, Warragamba, Richmond, Palm Beach, Katoomba, Bathurst & Orange-$15 upto 25cm*30cm*40cm 4kg **It usually takes 1-2 days if the orders made before 12pm but it’s not 100% guaranteed
Metropolitan areas of Brisbane, Melbourne, Canberra, Gold coast, Albury, Sunshine Coast, Toowoomaba, Pt. Macquaire, Coffs Harbour -$18 upto 25cm*30cm*40cm 4kg *It usually takes 2-3 days if the orders made before 12pmbut it’s not 100% guaranteed
Mackay, Capricorn coast, wide bay, sunshine coast, Toowoomba, Bendigo, Geelong, Adelaide-$22 upto 25cm*30cm*40cm 4kg *It usually takes 2-3 days if the orders made before 12pm but it’s not 100% guaranteed
Qld suburb, Vic suburb SA, WA, ACT, Hobart, Launcester -$25 upto 25cm*30cm*40cm 3kg (please check your postcode from page linked as some part of surburbs is not available for courier service) *Delivery time varies depending on the postcode. We ship our chocolate by standard postage Australian Post for these areas and it takes 3-5 working days, due to the distance we ship our chocolates to these areas only on Mondays to ensure your order is not left in a warm warehouse over the weekend.
Please Note : Adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. We believe that we have aligned ourselves with excellent delivery partners, (sendle and Australian post) but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.
Kakawa cannot exchange or refund goods due to the perishable nature of chocolate, so please order carefully
We guarantee the quality of our products. You must inspect the products and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any products if one of the criteria set out below applies to the product/s delivered to you:
1. The products are not what you ordered;
2. The delivery is of an incorrect quantity; or
3. If you do not receive the products ordered (other than as a result of you providing incorrect delivery address details as above).
We will arrange with you for the products to be returned to us. We reserve the right to make any refund due to you in whatever way we choose.
Please see our Terms and Conditions for further information.